Today i managed to complete a successful online transaction with citibank, after the implementation of OTP one time password it has become difficult to transact.
Although cicitbank has informed about it becoming effective from 1/01/2011 and it even had the process for getting a password.
But i did not retain those leaflets send by citibank and thus searched the internet and the first link was from citibank which was a faq on OTP but it did not have the number to which sms was to be send to get the OTP.
To have an online transaction done should not be a research work on several links on google search results.
Why doesn't their website mention that clearly, i am reffering to how to get the OTP and not the detailed case study on it and it should be something that catches the eye of the account holder searching the website for it.is
http://www.online.citibank.co.in/citi-nri/customer-service/faq/two-factor-authentication.htm
I found refuge in this link
http://www.youbroadband.in/homeuser/ivr/citibank.pdf
I wish to also inform that 52484 doesn't work and i used 09880752484 to get the password it wasn't instantaneous but i got it and managed to get the transaction on www.irctc.co.in completed.
OTP can be summarised to
Getting an OTP
Please SMS OTP XXXX (Last 4 digits of the Credit Card number) to 52484 or
9880752484 to generate an OTP.
Using OTP
Please key in the OTP alongwith other card details required such as card
number, expiry date and CVV number, for completing the transaction.
Validity of OTP
The OTP is a single use password valid for 30 minutes from the time of
placing request
Although cicitbank has informed about it becoming effective from 1/01/2011 and it even had the process for getting a password.
But i did not retain those leaflets send by citibank and thus searched the internet and the first link was from citibank which was a faq on OTP but it did not have the number to which sms was to be send to get the OTP.
To have an online transaction done should not be a research work on several links on google search results.
Why doesn't their website mention that clearly, i am reffering to how to get the OTP and not the detailed case study on it and it should be something that catches the eye of the account holder searching the website for it.is
http://www.online.citibank.co.in/citi-nri/customer-service/faq/two-factor-authentication.htm
I found refuge in this link
http://www.youbroadband.in/homeuser/ivr/citibank.pdf
I wish to also inform that 52484 doesn't work and i used 09880752484 to get the password it wasn't instantaneous but i got it and managed to get the transaction on www.irctc.co.in completed.
OTP can be summarised to
Getting an OTP
Please SMS OTP XXXX (Last 4 digits of the Credit Card number) to 52484 or
9880752484 to generate an OTP.
Using OTP
Please key in the OTP alongwith other card details required such as card
number, expiry date and CVV number, for completing the transaction.
Validity of OTP
The OTP is a single use password valid for 30 minutes from the time of
placing request
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